Return Policy

Hyperfly Philippines Return Policy

Eligibility for Returns:

• We accept returns for defective or damaged products.
• Returns due to change of mind are not accepted.

Conditions for Returns:

• The product must be in its original packaging.
• Returns must be requested within 5 days of receipt of the product.

Return Process:

1. Contact Customer Service:

   • Email info@hyperfly.ph or call +63 968 536 6830 to initiate a return.
   • Provide your order number, a description of the defect or damage, and photos if possible.

2. Shipping the Return:

   • Pack the item securely in its original packaging.
   • Ship the item to the address provided by our customer service team.

Store Credit:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
• Approved returns will be issued store credit equivalent to the purchase price within 7-10 business days.
• Store credit can be used for future purchases and does not expire.

Contact Us:

For any questions or concerns about returns, please contact our customer service at info@hyperfly.ph or +63 968 536 6830.

Thank you for choosing Hyperfly Philippines!